Delivery Times
Please allow up to 25 days for delivery but in practice orders usually take about three weeks to arrive.
Most orders are shipped via Air Mail as standard. Orders can be shipped via 'Signed For' delivery at a premium - this option gives a tracking number but doesn't give the ability to track the order until it is actually delivered.
Returns Policy
You should contact us before returning any products to obtain a unique returns number which can be obtained within 48 hours by e-mailing us. Returned items without a returns number will NOT BE PROCESSED.
When returning products, please ensure that you include your name, address, and Paypal transaction number. Postage costs made by you for returning faulty &/or defective goods will be refunded to you in full. Postage costs and import duty for any other returns back to us, other than faulty goods, are the responsibility of the customer. Please contact us for our returns address and all returns must be made by Registered Mail to ensure that they arrive safely. Please retain the receipt along with the tracking number in case of any problem. Refund Policy We offer a full refund or replacement service for any faulty &/or damaged goods. If the goods that you purchase are not what you expected then you may return them to us within 25 days from the date of arrival and we will make a full 100% refund to you. Please ensure that they are returned in their ORIGINAL & PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.
Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the on webpage. Legal Disclaimer All of our Ethos products are genuine are natural. PLEASE BE AWARE OF COPYCAT IMITATIONS For added security ALL officially approved websites like ours have a Genuine Ethos Products Banner, all our eye drops have the picture of CEO Peter Aldred of the Ethos group who appeared on the Richard and Judy show from 2003 Our products should not cause any side-effects; however, the information contained in this site is general in nature and is not a substitute for professional medical advice or health care. Our products and the information on this site are not intended to replace medical treatment or the advice of health care professionals. If you have specific health care needs we suggest that you seek medical advice from a doctor or other health care provider. Important legal note Though we are happy to provide products which will help you to improve your health and well being, we do not 'treat', or aim to 'cure' any disease.
The information in this web page is for information purposes only. All content on this site has been attained from Internet research, Client feedback and personal knowledge. We present the information in good faith but we are not liable for its accuracy. Although we want to give you as much information as possible, any opinion stated is not medical advice. We are not medical practitioners and cannot endorse any medical claims or properties to any of our products. If you have any medical condition, it is advisable to consult your doctor first. Therefore, we can only promote the products listed for research and educational purposes. Worldwide - All Countries
All goods are shipped by Ethos Schweitz LLC - Rue ru Rhone 14, 1204 Geneva, Switzerland and dispatched using Swiss Post Recorded delivery to our approved agents worldwide or either directly to the customer, or indirectly via the principal postage service in the recipient country; most deliveries will require signatures.
All orders are shipped SIGNED FOR Air Mail as standard.
